Photographers
Is Your Customer Service the Best It Can Be?
Skip Cohen Universityby Skip CohenOver the last 2-3 years, I've been burned three times by online purchases, and it's always the same. It starts with a great product I'm interested in from a company I've never heard of. Then comes a reasonable price or a terrific sale, followed by one mistake after another, including incorrect charges, shipping a different product, or the product never arriving. I always use American Express because I value their commitment to chargebacks and credits to the card [...]
